When do we collect information?
We collect PII from you when you place an order, subscribe to a newsletter or submit a contact form on our website.
What personal information do we collect?
Personal Details and payment: When placing an order on our website, we require your name, email address, mailing address and phone number.
Marketing & competitions: When you agree to receive our marketing emails, they are processed by our third party mail client ‘Mailchimp’.
The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States and stored there in accordance with its Safe Harbour Agreement.
Further information about the data protection offered by MailChimp can be found at:
Why are we collecting your information?
We may use the information we collect from you when you place an order, sign up for our newsletter, submit a contact form or marketing communication in the following ways:
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential, all of whom operate within full compliance of the GDPR regulations.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. Our website is encrypted via Secure Socket Layer (SSL) and when any data is sent from your computer to our servers it is encrypted.
Third Party Payment Gateways:
All transactions are processed through a secure gateway provider ‘paypal’ and are not stored or processed on our servers.
Storing and deleting your data
We retain your PII for 12 months from collection to fulfil the purposes we collected it for and for the purpose of satisfying any legal, accounting, reporting and or health and safety requirements.
Once 12 months has expired, users PII is automatically deleted.
Deleting your data
You have the right to withdraw your consent for us to store your PII at any time. To withdraw your consent, please contact firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Unsubscribing from emails:
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com. You will also find an ‘unsubscribe’ button on the bottom of any marketing emails you receive.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. As all browsers are different, go to your browser’s Help Menu to learn the correct way to modify your cookies.
Below is detailed information about what cookies we use on our website and what they are used for.
WooCommerce is the eCommerce platform this website uses.
To keep track of basket / cart data, WooCommerce makes use of 3 cookies:
The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No PII is stored within these.
Add this is a social sharing widget used to enable visitors to share content with a range of social network platforms.
For more information on AddThis you can visit their website here
Digital analytics lets you analyse data across ads, videos, social tools, websites, tablets, smartphones, and more to get a complete view of customers.
These cookies are from google analytics and are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Our newsletter includes so-called web bugs that allow us to recognise if and when an email has been opened and which links in the email have been clicked by its recipient.
This data is stored by us so that we can best align our newsletter to the wishes and interests of our subscribers. Accordingly, the data thus collected is used to send personalised newsletters to each recipient.
You will be asked to consent to the use of your PII as follows:
“I agree that my data and my user responses will be stored electronically by newsletter tracking so that I can receive a personalised newsletter. The withdrawal of the consent to receive the newsletter constitutes a withdrawal of the consent for the tracking described above.”
By withdrawing the consent to receive the newsletter, the consent to the aforementioned tracking is withdrawn.
If users disable cookies in their browser:
Links to other websites:
Right to complain:
You have the right to complain to the Information Commissioner’s Office (ICO) if you are not satisfied with the way we use your information. You can contact the ICO by visiting their website at https://ico.org.uk/ or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Tel: +44(0)7966 873027
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